CONTACT US
Email is the fastest way to reach us.
Emily looks after the inbox and answers every email, usually within one business day and always within two. Include your order number if you have one.
What to send us
- Checking your floor? Send a photo of your shower or bath floor and we'll confirm whether the Anchor Mat suits it before you order.
- Damaged, incorrect or incomplete order? Send your order number and a photo. We'll replace it or refund you, whichever you prefer.
- Return or guarantee claim? Send your order number and tell us what's happened. For a Fresh & Firm claim, include a photo.
- Need an invoice? Send your order number and we'll email you an itemised invoice.
A note on scams
We will never ask you to pay to release a parcel, and Australia Post doesn't ask for money by text. If you get a message like that, don't pay it. Forward it to us and we'll confirm.
Our details
Simpliq Pty Ltd · ABN 69 699 053 668 · Sydney, NSW
Most questions are answered on our FAQs page.